Clinical Manager – Health Link
Your Opportunity:
Description:
The Clinical Manager is accountable for day-to-day operations and supports the 24/7 delivery of the Health Link nurse teletriage and health information nursing services). Reporting to the Program Manager, Nursing services, this position requires expertise in the infrastructure at Health Link including telephony and computer software and all business processes and services across the province to ensure seamless referrals of clients. This position plays a key role in communicating with appropriate internal and external contacts regarding technical or staffing issues that arise in the Health unit, and with provincial programs and site contacts related to health information updates, referral process changes and emerging public health events or other issues. This position ensures that any information required by Health Link staff in the performance of their jobs is accurate, current and made accessible to them in a timely manner. A key focus of this position is on maintaining clinical expertise within the team of teletriage nurses and Clinical Nurse Coordinator who provide health advice and information. The Clinical Manager is responsible for ensuring that competencies and organizational standards/practices are achieved and maintained within these specific program areas.
- Classification: Manager
- Union: Exempt
- Unit and Program: Health Link
- Primary Location: Southport Tower
- Location Details: As Per Location
- Negotiable Location: Within Calgary Zone
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 03-MAR-2026
- Date Available: 30-MAR-2026
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Hourly Salary: $40.19
- Maximum Hourly Salary: $68.93
- Vehicle Requirement: Not Applicable
3 to 5 years proven leadership experience. Current CRNA registration. Baccalaureate Nursing Degree required. Experience in recruitment and performance management. Contact Centre experience.
Additional Required Qualifications:
Competent in assessment and application of nursing teletriage principles. Ability to scan internal and external environments, analyze trends, identify issues and opportunities. Experience facilitating difficult conversations to achieve mutually beneficial outcomes. Decision making and critical thinking; ability to render judgment and take action. Negotiation and conflict resolution; ability to explore alternatives, resolve conflicts and reach successful outcomes. Results orientated management skills. Experience leading organizational change initiatives. Strong organizational skills; ability to use resources effectively. Strong interpersonal skills including verbal and written communication. Ability to partner effectively with diverse groups. Proficient computer user.
Preferred Qualifications:
Master's Degree is an asset. Mid-Level Leadership Certification is an asset.
