Administrative Support IV- Technology and Navigation, Health Link
- Classification: Administrative Support IV
- Union: AUPE GSS
- Unit and Program: Health Link
- Primary Location: Southport Tower
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 15-SEP-2026
- Employee Class: Regular Full Time
- Date Available: 05-OCT-2026
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $28.49
- Maximum Salary: $34.62
- Vehicle Requirement: Not Applicable
Some post-secondary education.
Additional Required Qualifications:Minimum three years of recent experience within the last five years in a contact-centre, service desk or technology-enabled operational support environment, including at least one year supporting enterprise applications or contact-centre technologies in a technology support capacity. Demonstrated experience with first-line technology support and escalation; onboarding, offboarding, user access and provisioning; ServiceNow/IMS or a comparable ticketing system; and application or User Acceptance Testing. Intermediate Microsoft Excel skills, including formulas, lookups, sorting/filtering and data validation. Ability to create process documentation, flowcharts and job aids. Strong communication, judgment, attention to detail and ability to independently manage competing priorities while maintaining confidentiality.
Preferred Qualifications:Training or coursework in information technology, information management, business administration or a related field. Experience with Genesys Cloud, Connect Care, ServiceNow/IMS, SharePoint Online or Microsoft 365 in a healthcare contact-centre or technology-support environment. Experience supporting endpoint, headset/audio, telephony, virtual-care, workflow improvement, automation or system implementation is an asset. Knowledge of the Alberta health system is preferred.
