Administrative Support IV
Your Opportunity:
Interested candidates must submit a cover letter & resume, outlining interest in working with Elbow River Healing Lodge (ERHL), their knowledge of health inequities within an Indigenous population, and relevant skills & experience. ERHL is an Indigenous-focused primary health care clinic that offers wraparound healthcare to First Nations, Inuit, and Métis individuals and families. The goal of ERHL is to provide access to care that is safe and respectful of cultural beliefs. ERHL is made up of an interdisciplinary team providing medical support from physicians, nurses, and specialists. Connection to traditional FNMI healing and cultural services is supported by Elders/Knowledge Keepers. Social work, and outreach staff help clients with crisis support, resource navigation, case management, and advocacy. The vision of ERHL is to have healthy Indigenous communities that are connected and empowered to access healthcare. As the Admin Support IV Referral Specialist, you will demonstrate a commitment to patient satisfaction & quality health services; Be self-directed, have strong communication, professionalism & customer service skills; Demonstrate critical thinking, time management & conflict resolution; Accurately collect & document information promptly; Be adaptable in an environment with constant interruptions & short timelines; Show accountability & attention to detail; Foster collaboration with members of the interdisciplinary team. This position requires flexibility/adaptability within a complex and rapidly changing environment that may involve working with clients who present as aggressive &/or emotionally distressed. This position’s primary focus is referrals but will include answering calls, scheduling appointments, follow-ups, scanning, linking, triaging client requests, rooming patients, vitals, and various clinical duties.
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Classification: Administrative Support IV
- Union: AUPE GSS
- Unit and Program: Elbow River Healing Lodge
- Primary Location: Sheldon M Chumir Health Centre
- Location Details: Eligible to work hybrid (on/off site) within Alberta
- Multi-Site: Not Applicable
- FTE: 0.60
- Posting End Date: 13-JAN-2026
- Employee Class: Regular Part Time
- Date Available: 02-FEB-2026
- Hours per Shift: 7.75
- Length of Shift in weeks: 4
- Shifts per cycle: 12
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $26.07
- Maximum Salary: $31.68
- Vehicle Requirement: Not Applicable
Some post-secondary education.
Additional Required Qualifications:Knowledge & respect for the diversity of Indigenous populations, communities, culture, and history. 5 years’ experience working with Indigenous populations in a medical setting. 5 years’ experience working in an interdisciplinary community primary health care clinic. 3 years’ experience and extensive knowledge of both internal and external referral process. Proven relationships with referral sites within Calgary. Completion of an MOA certificate. Experience with booking appointments, understanding of clinic workflow/processes, and triaging of calls. Strong working knowledge of client experienced barriers to health access. Experience with linking, scheduling, follow-ups, etc. in a clinical setting. Experience with difficult clients and shown aptitude for de-escalation. To ensure your skills and qualifications are considered please attach a resume and cover letter with your application.
Preferred Qualifications:-Experience rooming patients, taking vital signs as well as weight & height measurements. -Completion of Non-Violent Crisis Intervention an asset.